Frequently Asked Questions
Here are a few of the things we share with the answers to the questions. When we receive more FAQs, we will add this list. If any of your questions are not answered here, contact us.
To ensure our machines operate efficiently and safely, the installation process is subject to specific technical standards:
- Floor Preparation: The floor where the installation will take place must be suitable for commissioning the machine. On unsuitable surfaces, installation will not commence until the floor is corrected to maintain warranty coverage.
- Infrastructure Requirements: Electrical, water, and air installations must be prepared by the customer before the machine arrives at the facility. If our technical team finds the electrical installation insufficient, the machine cannot be commissioned until the necessary additions are made.
- Personnel and Equipment Support: During installation, the customer is required to allocate at least 2 personnel to assist our team. Additionally, the provision of cranes, forklifts, or similar vehicles required for unloading and positioning the machine is the responsibility of the customer. These operations are carried out safely under the supervision of our team.
Installation durations vary depending on the machine type, tonnage, and the scope of the facility:
Injection Molding Machine Installation Times:
| Machine Type | Tonnage Range | Installation Duration |
| Electric Machines | 30T – 550T | 1 – 4 Days |
| Hydraulic Machines | 30T – 850T | 1 – 4 Days |
| Hydraulic Machines | 1,050T – 1,800T | 8 – 14 Days |
| Hydraulic Machines | 2,000T – 4,500T | 15 – 30 Days |
Production Line and Complete Plant Installation Times:
- Syringe Production Plant: 30 – 90 days, depending on capacity.
- Thermoforming Plant: 18 – 40 days, depending on capacity.
- Plastic Bucket Plant: 10 – 40 days, depending on capacity.
At ELVER, we intervene as quickly as possible to prevent production loss during potential malfunctions:
Marmara Region: Response within 6 hours.
Turkey General (Other Regions): Response within 24 hours.
International: Maximum 5 business days for visa-exempt countries. (For countries requiring a visa, the duration may vary based on the visa process.)
Note: ELVER accelerates the resolution process by keeping critical spare parts ready in stock.
Our customers can reach us at any time of the day via the authorized personnel contact information provided to them. Until our service technician reaches the address, technical support is provided over the phone to manage the process. Our goal is to be by your side at all times and produce solutions to your problems as quickly as possible.
By joining the ELVER partnership, you gain access to a massive knowledge and experience-sharing network of 350 companies operating in 38 countries. This global network makes it easier for you to follow sectoral developments and quickly access best practices.
As a global player, ELVER has successfully completed numerous projects and turnkey factory installations across Africa, the Middle East, Asia, and Europe.
More Information
Need More Information? For more information about our international services or technical details, please contact the ELVER TEAM:
Important Note: All information provided above is for informational purposes and does not contain binding provisions. ELVER reserves the right to make changes to any information when deemed necessary.
